I love Apple products. I always I have the OG MacPro, a Retina Macbook Pro, an iPhone 7, an iPad Pro, and an Apple Watch. This is after having a G3, G4, Powerbook G4, G5, and five or six iPhone. I lost count in those. Oh yeah, a few different iterations of an iPod. When I had an issue with a product they’ve been as great as one can expect. They have some of the best, if not the best, customer service in the tech industry. With them being as great as they have been in the past, I’m miffed as to why they’re dragging their feet on this very widespread issue, iPhone shutoff at around 30%.
Last year, well, last, last year now, I had a batter issue with my iPhone. It would randomly shut off at about the 30% mark. As any tech head would do, I check all my settings, made sure any battery eating service wasn’t running, and compared app battery draining. I couldn’t put my finger on it. Took it to Apple. They saw the battery wasn’t working at full capacity, but it was negligible. They wouldn’t replace the phone nor the battery. It was still within the one year warranty.
Fast forward to a year later, it was even worse than it was before. Took it back to Apple, and no issues were found. Did a complete refresh of the phone, for a third time, no improvement. My phone would shut off at around 30%, sometimes as high as 50%, the battery would drain from 30% to 5% to shut off when it didn’t automatically shut off at around 30%. I would plug it in and it would jump to 45% charged or around there. There was obviously something wrong somewhere.
It was so bad that I was debating buying a battery case for it. It was frustrating that I couldn’t use the phone and Apple wasn’t doing anything about it. I wasn’t alone in this frustration as I found out. There’s a 125 page thread on Apple’s discussion forums about this very same problem from late 2016. My problem started well before that though. There was no fix. Nothing worked.
Apple did own up to an iPhone 6s shutdown/battery issue, though in a limited scope. There’s an exchange program for that model for an iPhone 6s. Recently, there were rumors of Apple doing the same for the iPhone 6, but they’ve since publicly denied that replacement program is forthcoming. This leaves a lot of users like myself out in the cold with a widespread bug/battery/iOS issue.
Forbes’ Gordon Kelly wrote, “In short: continues to ignore the infamous 30% battery bug. The problem – which can affect every iOS 10 compatible iPhone with the exception of the iPhone 7 and iPhone 7 Plus – causes handsets to switch off around the 30% mark.” This was the second time he’s written about this shutdown bug. With the attention this has been getting, I’m not sure why Apple is refusing to acknowledge this isn’t an insignificant issue.
Luckily for me, well, because I pressed the issue, my iPhone 6 went completely offline last year in August. After some pushing with Apple, they replaced my phone free of charge when it was out of warranty. This was only because I had documented my battery issues twice in the past, and there was a new iPhone coming out in a month. In the end Apple did do what they were supposed to do, but it was only after dealing with the battery/shutdown issue for nearly a year and a half.
My suggestions for others having this issue, document it, record it, bring it to Apple. Have it on record that you’re having this issue. The more people that have it on record the more Apple will be pressured into doing something. If you are having an issue, show the Genius bar the thread, and articles, linked up above. While I am happy Apple replaced my phone, I lost some faith in their customer service with the denial that something was/is wrong. I hope this doesn’t become a trend going forward. Do the right thing Apple, confirm there is an issue and take whatever measures are necessary to fix it.