http://www.pushsquare.com/news/2019/04/sonys_digital_refund_policy_takes_a_welcome_step_forward
Sony’s been left behind when it comes to its refund policy for the PlayStation Store, but it has updated its terms and conditions today, making subtle improvements for consumers looking to be reimbursed for digital purchases. As per the new small print, you’ll be eligible for a refund on any purchase, assuming you request it within 14 days and haven’t downloaded the game yet.
This means that if you purchase a title but later change your mind, as long as you haven’t started to download it yet, you’ll be eligible for a refund if you request it within two weeks. The money will be reimbursed to your PlayStation Network wallet, so this isn’t yet a flawless process, but it is an improvement. Games that are considered faulty will also be eligible for a refund.
Other improvements include the ability to cancel a pre-order at any time, and as outlined above, you can get a refund on any pre-ordered title within 14 days assuming you don’t begin the download. Subscriptions such as PlayStation Plus and PlayStation Now can also be cancelled after 14 days, even if you begin using them, though the reimbursement amount will be adjusted to reflect how much you've used the service.
The new terminology is present on both the European and North American support websites, so it looks like these are new guidelines for the organisation in terms of returns. It’s still not quite where we’d like it to be – most digital storefronts allow you to play for up to a couple of hours before requesting a refund – but it’s certainly a step in the right direction.
Sony’s been left behind when it comes to its refund policy for the PlayStation Store, but it has updated its terms and conditions today, making subtle improvements for consumers looking to be reimbursed for digital purchases. As per the new small print, you’ll be eligible for a refund on any purchase, assuming you request it within 14 days and haven’t downloaded the game yet.
This means that if you purchase a title but later change your mind, as long as you haven’t started to download it yet, you’ll be eligible for a refund if you request it within two weeks. The money will be reimbursed to your PlayStation Network wallet, so this isn’t yet a flawless process, but it is an improvement. Games that are considered faulty will also be eligible for a refund.
Other improvements include the ability to cancel a pre-order at any time, and as outlined above, you can get a refund on any pre-ordered title within 14 days assuming you don’t begin the download. Subscriptions such as PlayStation Plus and PlayStation Now can also be cancelled after 14 days, even if you begin using them, though the reimbursement amount will be adjusted to reflect how much you've used the service.
The new terminology is present on both the European and North American support websites, so it looks like these are new guidelines for the organisation in terms of returns. It’s still not quite where we’d like it to be – most digital storefronts allow you to play for up to a couple of hours before requesting a refund – but it’s certainly a step in the right direction.
