Why did Microsoft end 'This is an Xbox' marketing? Microsoft responds — "It didn't feel like Xbox."
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By
Jez Corden published 5 minutes ago
Microsoft's controversial Xbox marketing campaign "This is an Xbox" was almost immediately ended after new CEO Asha Sharma came on board. Microsoft explains why.
Microsoft's "This is an Xbox" marketing campaign might've been the only marketing campaign in history that tells people not to buy its products. (Image credit: Microsoft)
Microsoft made a string of controversial decisions over the past couple of years, arguably across its entire stack. Whether it's
AI, Windows design decisions, or de-emphasis on Surface — few have been as prolifically controversial as Xbox.
Xbox ended the practice of exclusive games for its first-party studios, effectively robbing
Xbox Series X|S of a unique selling point.
Fable, Gears of War, Forza, and even
Halo itself will launch on PlayStation, despite the fact PlayStation is doubling down on exclusive content with a widely-reported mission to pull games from Steam and Windows PC.
In attempts to explain its mission, Xbox commissioned a new marketing campaign, dubbed "This is an Xbox." This controversial marketing beat tried to promote Xbox as an "everywhere" kind of brand. Xbox has been leaning hard into the trend that people increasingly just play games
wherever and aren't explicitly loyal to a specific platform.
I wrote previously about how the
"This is an Xbox" marketing campaign didn't make a lot of sense. It seemed to promote the idea of
not buying Xbox products. I haven't been able to find a similar marketing campaign in history that actively discouraged users from buying the promoting company's products. It also targeted users who are by Microsoft's own analysis, not brand loyal, and would inevitably gloss over this type of marketing.
Xbox - This Is an Xbox - YouTube
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The marketing campaign proved controversial both with Xbox customers and fans, as you might expect, but also internally, as many Xbox staffers I spoke to felt like their efforts were being undermined to promote competing products and platforms. Indeed, Microsoft partnered with the likes of Samsung and LG on "This is an Xbox" ads, which actively discouraged users from buying Xbox hardware, and instead subscribe to Xbox
Cloud Gaming via their phones or TVs instead.
Either way, it seems like the controversy had already reached incoming CEO's Asha Sharma, whose first move after coming on board was to
nix the entire campaign.
Websites dedicated to the campaign were shuttered, leaving Xbox watchers wondering if it was a coincidence or a direct result of Asha Sharma's intervention. Microsoft just responded to our request for comment explaining why it decided to move away here.
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"Asha retired 'This is an Xbox' because it didn't feel like Xbox," a Microsoft spokesperson explained.
"She is personally leading a reset of how we show up as a brand."
"Asha retired 'This is an Xbox' because it didn't feel like Xbox," a Microsoft spokesperson explained. "She is personally leading a reset of how we show up as a brand."
Microsoft hasn't always been great at marketing. The Surface RT launch was notoriously
mocked for an ad showing dance choreography rather than the actual device, for example. It took the feedback on board, though, and followed up with some pretty legendary ads for the
Surface Studio and the Surface Book.
Xbox has had some pretty strong eye-catching marketing beats in the past, but has arguably struggled here in recent years. The Xbox Series X|S sold well out of the gate to passionate fans, but didn't resonate with the wider less-connected addressable audience. I'm no marketing expert, but the complete lack of visibility for these devices in the public consciousness has to have played a role here, even if general trends point to users being more interested in PC gaming as of late. Nintendo itself has
reportedly cut production on the Switch 2 due to missing internal projections, and PlayStation just
increased the price of the PS5 by $100 in the U.S. due to global economic conditions. C