No issues with Gamestop with me, but more like typical retail annoyances. Although, GS sales people are on par with the grubbies working at suit and tie stores where they make a bee-line to you the second you walk into the store. Some annoying GS/EB intercations I've seen or had... paraphrased:
- "PS3 is better than 306 because it is Blu-Ray"
- When a mom and teen were asking about good RPGs, they tried to sell him on Two Worlds. I stepped in and said it stinks and Oblivion is much better. The mom/teen walked out empty handed
- All the robotically trained upselling..... $3 disc guarantees, GI magazine, pre-orders, flashing the coupon page/booklet in my face
- Seeing a clerk trying to upsell a 10 year old on the $3 disc guarantee. One, the kid probably shouldn't even be buying games by himself. Two, the clerk should have been wary of it and ask for his parents. Third, upselling a kid a disc guarantee when the kid probably doesn't even know what it is. I didn't stick around to see if the kid actually bought the disc guarantee, but he was all ready to go with a game in hand and at the counter
- The price of used games have narrowed. I'm positive years back a game could be $10 less, then $5 less, now it can be 10% were a $30 game is $27.... so only $3 cheaper
- Pre-order deals which are stingy on deals. Sure, they may have an exclusive trinket or poster, but pricing is still $60. On the other hand, Amazon, Best Buy, Future Shop and even Dell can sell pre-orders with small collectibles or promo codes, but ALSO $10-20 off. Or buy 2 get one 1 free. GS/EB typically never has these dollar off deals, yet everyone still seems to buy off them
For those of you who didn't buy off them in the 90s, believe it or not they had game return policies. Here in Canada it was 10 day zero hassle return policy. I returned a PC game myself.... a PC game! They refunded you cash/credit card too. Back then they didn't do used games here.
They also had price matching too. They were pretty liberal. Sometimes if you just verbally told them, that was good enough. No more price matching for probably 10 years.
I'm not sure when they changed the policies but I'm thinking somewhere around early/mid 2000s.
The only redeeming factors of GS/EB is that they sell/trade in hardware and their brick and mortar game selection is the best out there. So it makes it easy if there's a store near you as opposed to trying to sell hardware online to people.