The only thing that bothered me was when the MS rep (Harrison?) said, "We got clear feedback that some of the things we were proposing were perhaps a little too far into the future." That wasn't the feedback. The feedback was (and I'll give you the cleaned-up version), "Those policies are too restrictive. If you're going to do that, I'm out."
It makes me wonder if MS, in their staff meetings, are still aiming at the same target, and they tell themselves the earlier problems were because they were too forward-looking, too far ahead of the curve. If so, that makes me wary. I can give him the benefit of the doubt, though. Like a lot of guys doing PR, he's probably just trying to put a nice spin on company mistakes.