I get complained about a lot on my job. If it's your first time, it'll rattle you. Here's my best advice: don't take it personally. It is not at ALL about you. Not one whit. You didn't do something to cause it. This is completely 100% about him.
Some people are narcissistic a-holes and get off on making other people feel small. They take their pent-up frustration with life and dump it on others. They feel big by making others feel small. They feel strong by intimidating and accusing others. It's their way of making themselves feel like big men. They are bullies, a******s, narcissists. Inside, they are self-deluded, poorly constructed, fragile little twats. They blame other people and act like self-righteous victims. They make other people's lives miserable.
This guy sounds like one of them. Just do your best to explain yourself to your boss. Hopefully he has been around the block enough to know that these people are everywhere, and he will support you.
Let me just preface this story by saying that I work at a gas station and I know it's not the most glamorous thing in the world, but I am currently in school and it's just to pay for my car payments.
Anyway,
Yesterday I was accused of being racist and I am rather upset about it. I am not a racist person and this was the first time anyone has ever made that claim against me so I was quite offended. Here's the story:
An African-American male customer pulled up to a gas pump. There was a customer occupying the pump in front of him. However, by the time I approached him, the customer that was in front of him had left so there was an open pump in front. I politely asked the man if he could pull up to the open pump ahead of him because there was a customer behind him waiting to get gas. *It's our policy to have a customer pull up to the first available pump for convenience*. The customer refused. I explained to him that it would be easiest for everyone involved if he pulled up. He countered my suggestion by telling me to tell the guy behind him to pull around him to the front pump. I do as he asks. The customer behind him is surprised that the man refused to pull ahead but he obliges. I decided to follow the customer that moved to the front pump and served him first because he was accommodating and polite. Keep in mind, the customer that refused to move was very impolite and disrespectful to me. That is why I decided to serve the helpful customer first. This is where it gets ugly.
"Yo, why aren't you pumping my gas? You're an a******. Five dollar an hour job."
I was honestly shocked. I told him that I couldn't serve him and that he needed to go to a different island so someone else could serve him. Again, he refused to move and told me that he wanted to get gas from that particular pump. Then he asked where my manager was, so I pointed him in the right direction. During this, he is yelling at me, so loud that everyone can hear.
"You're an a******."
"You're a p****."
"You're a p**** ass b****."
I don't retaliate with insults, just for the record.
He walks to the manager's office and comes back with the manager who winds up pumping the man's gas. While he is getting gas, he continues his rant.
"You're going nowhere in life. You'll always be at the bottom. You'll never do anything."
"You're an a******!"
Then, out of nowhere, he calls me a "racist mother f'er." I was shocked, hurt, and offended. I finally responded to him by telling him that I am not. The last thing he said to me was that he was going to make sure I was to be fired.
Now, hear me out: I am not racist. I am a college student. I am white, sure, but that doesn't matter. I am still pretty upset about this. I am not sure what's going to happen with this because I am certain he obtained the HR phone number. I don't really post things like this, and it feels better to write it out, but I guess I am kind of wondering what you guys think. I am more nervous about this following me than losing my job. I have never had anyone complain about me before, and especially never something like this.
My boss is pretty understanding, but it just bothers me a bit. I am pretty thick-skinned but it was embarrassing for him to yell those things out loud at me, especially since he was at least double my age.
Indeed. Should have told him to leave.And your boss was spineless for overriding you and pumping his gas.
And your boss was spineless for overriding you and pumping his gas.
You're not going to reason with some people. I'm a firm believer in irrationally escalating situations outside of people's comfort zones. He should have said his boyfriend was black.Should've told him your girlfriend was Black.
Blow up and give the irrational customer the satisfaction of seeing him get fired? You have to think a couple of steps ahead here. A guy without the self control to handle a routine fill-up isn't going places, the only influence he can have on a guy like Erics is to drag him down along with him.When the manager pumped his gas you should have told them both to go fuk themselves. Is that job really worth that low fealing you have now?
The minute he seen the manager not back him up then screw that job. Why would you want to work with a person that treats his employees like this...I guess at worst tell the owner of the store what happened. Are you saying he should still work at this job even though his manager didn't back him up?Blow up and give the irrational customer the satisfaction of seeing him get fired? You have to think a couple of steps ahead here. A guy without the self control to handle a routine fill-up isn't going places, the only influence he can have on a guy like Erics is to drag him down along with him.
Nothing you can do to those guys that isn't worse than what they do to themselves.
I'm not saying anything like that. There's a difference between choosing to leave a job in a way that benefits you, and telling your manager and a dickweed customer to go f*** themselves.The minute he seen the manager not back him up then screw that job. Why would you want to work with a person that treast his employees like this...I guess at worst tell the owner of the store what happened. Are you saying he should still work at this job even though his manager didn't back him up?
Rock on, Smurfboy.If you think this is weird, then you haven't seen the whole thing, bro. Plenty of crazy people out there. My wife is experiencing similar to yours. Because I am black and she is white, she has ran into couple of black females (it happens from time to time) that suggested she shouldn't date/marry me. They believe that black should date with black and white should date with white. It's amazing what they think of that. It just show you that they simply do not know nor understand what truly love is like. My wife and I have been together 6 years (5 years of marriage) and a beautiful baby (he's 5 yrs old but still baby in my eyes. ) So I feel your pain. Usually we just ignore them and focus on ourselves. They have their own problems for sure.