I sold my buddy my XBox One X for a good deal as he wanted to get one but even the used ones were out of his $$$ range. We get it all set up at my house and get his old Live account back up and all is good he gets it home and a few days later he found out he could not send messages and I THINK he said he could not chat. when he did he got an error and a link to a support site. We went to said support site and it told us to go another link which we did it asked him to enter his cell number so they could send him a code to verify his account which we we did and then it took him to a page that just showed things like his name, date of birth etc nothing about his communication error. I had him download the app to his phone and he tried sending me a message from app to my phone via the app got the same error and a link to the site (I would have the link it told us to go to but I do not remember it).