PlayStation 4 replacement for defective units, Amazon reported shipping within days.

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I am a sinner.
Sep 11, 2013
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PlayStation 4 replacement for defective units expected February. Possibly January.

Regardless of why any PS4 is experiencing issues, Sony is currently telling customers that new units won’t be available until February. If you purchased your console through retail locations like Best Buy and GameStop, and you purchased one of the added warranties sold by those locations, you stand a better chance of getting a replacement console earlier. Amazon is currently telling customers that replacement consoles could be available in January, which is only slightly better.​
 
If your retail console breaks down within 30 days or whatever the return window is, could you just return the broken heap to said store and get your money back?

If this is possible I'd rather just do that and then pick up a brand new console whenever instead of a refurb from Sony.
 
Yeah seems like the logical thing to do is return to the store for a refund. You might get lucky and be able to do an exchange but that depends on inventory and is pretty unlikely.

Just take the money and hold out till you can find the system in stock.......or if you are disappointed than put it towards an X1 :D
 
Hell yes. I wouldnt wait three months for a refurb console. I'd get my money back straight away.
 
Waiting for a refurb sounds like the short end of the stick. I took the part about new units to mean that Sony doesn't plan on having another manufacturing run available to consumers until January/February...if that is the case and the PS4 is sold out until then, then even returning their units to get a new one might not work?
 
That's hilarious considering the sony store had units available like yesterday.
 
I'd be pretty pissed. Apple tried to do this to me when I got an iPhone 5 launch day that didn't have a working home button. They tried to say I had to wait a week. I argued and walked out with a new one. I couldn't believe it.
 
Oh hell no. I'd demand a new console from the store or a refund. If they didn't at that point I'd probley end up getting arrested for trashing a retail store.
 
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Bummer. That's a long wait.
 
That doesn't bode well for people like me still trying to find one to buy.:(
 
Sony would know there would be the normal fail % of this high demand console, so they should have set some aside to handle that rather than just push for the biggest sell-through number they could. Waiting 2-3 months for a replacement is ridiculous especially considering they will be shipping out more new ones during that time period.
 
Seems pretty unsubstantiated at this point. I could only imagine they'd do that if they felt they had a real manufacturing defect, and didn't want to pull an MS and just keep pumping out / replacing bad systems. But we'd also see shipments stop happening to retailers.

Guess we'll know soon enough but I really doubt this story.
 
[inserting what was previously a separate thread - A.]

http://www.gamespot.com/articles/ho...ath-and-broken-hardware-reports/1100-6416222/

Gamespot said:
While the PS4 I ordered from Amazon has been working just fine, I wanted to find out what the customer experience would be like if my system didn't work.

[...]

Not a great start, so I tried calling the support system by phone. Although the automated voice on the other end told me that the wait could exceed one hour, I was patched through to a live person in 28 minutes.

I asked about the process for returning a console that doesn't work and has a flashing blue light. First, I was told about the possible Sony store return policy I mentioned earlier, but if no stores were in my area, the representative would collect my shipping info. I'd have a return box in two days (or I could ship it to Sony myself right now via UPS), and after trying to repair the machine, they'd send me a repaired unit or replacement in 5-7 days.

The representative told me that, outside of the flashing blue light, she'd been able to fix most issues for users over the phone. However, she couldn't verify how widespread the irreparable issues were nor what was causing the blue light issue. The representative was incredibly courteous, knowledgeable, and almost made up for the wasted time I spent waiting to chat with someone online.
Click to expand...
 
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Yoyoniner said:
Yeah, well the other article is false, unsourced, and FUD.
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And the GS article you posted was true and sourced? You have one person saying they talked to Sony and they were told 5-7 days, and you have another person told that it would by until January by Amazon and February by Sony. They are both based on first hand experiences and neither have official sources.
 
No, one article spoke to Sony and is in line with the what people on GAF with broken consoles are experiencing and saying. And another article is purely false. Which do you prefer?
 
Yoyoniner said:
No, one article spoke to Sony and is in line with the what people on GAF with broken consoles are experiencing and saying. And another article is purely false. Which do you prefer?
Click to expand...

I prefer when people don't equate things they disagree with to lies/FUD/falsehood as a knee-jerk reflex. Perhaps once someone else enters the discussion, we can have the level of discourse rise to that level.
 
Yeah that other article was an obvious hit peace... Just read it.

This is a Gamespot editor actually contacting Sony, and the experience mirrors what others have said, including the well known story reported when Kotaku had a broken PS4 and compared it to a user who had to wait a week.

The other story made no sense. Why would it take 3 months to replace a console? Failed basic logic test.
 
hrudey said:
I prefer when people don't equate things they disagree with to lies/FUD/falsehood as a knee-jerk reflex.
Click to expand...

How do you disagree with something that is false? False is false.

Perhaps once someone else enters the discussion, we can have the level of discourse rise to that level.
Click to expand...

Yeah I hope our level of discourse can rise to the level where we say OMG, my artikul where I spoke to teh SONY is teh REALZ and the other artikul is teh FAKEZ!
 
Yoyoniner said:
How do you disagree with something that is false? False is false.



Yeah I hope our level of discourse can rise to the level where we say OMG, my artikul where I spoke to teh SONY is teh REALZ and the other artikul is teh FAKEZ!

Personally insulted immediately after posting a correction, by someone who wants to elevate the discourse--that has to be a new one on here.
Click to expand...

I'm sorry, I didn't get the announcement that you've been appointed from on high to decide what is true or false, lies or fact, based on your personal opinion. If you want to question how accurate the original article was, of course, feel free - I wouldn't be surprised to find out it was inaccurate. But that's not you - anything you disagree with is simply to be attacked, to be slandered, and to be dismissed. I made the mistake of trying to speak to you in your native language of attack dog for a second, when it would have just been smarter to give you the full amount of respect and credibility you've deserved by just ignoring you. That's easily enough corrected, and now has been. Enjoy life.
 
We don't need two competing threads on this, though. I'm going to combine them and hope they don't explode.

PV, I took the liberty of re-titling the thread. Sorry, it made me laugh, so I couldn't resist. :laugh:
 
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hrudey, it is not someone's personal opinion that Sony is telling customers they will receive a replacement unit in 5-7 days.
 
Sounds like we've got different representatives telling different people different things. Not too surprising, on a Monday after a Friday launch bigger than any other. I wouldn't know who to believe at this point. I wouldn't call one customer service rep an authoritative source who somehow speaks for all situations Sony. I've been told all kinds of things by customer service reps, and most of them sounded really good.

I think this will be another one of those things that will take some time to get accurate information about, and we don't need to rush to conclusions. It's premature and a little arrogant to be saying you've got hold of the Truth and others are just lying and spreading FUD or whatever. Let's cool our jets and just see how it plays out.
 
The GEEK article's info was taken from a consumer's experience as posted online who claims to have been told that from Sony and Amazon, the GS article is also claiming to have spoken to Sony..written by someone that has worked at Gamespot for only 2 months according to his LinkedIn. There is no evidence to say that one is false and the other is true, you believe one to be true and the other to be false because you want that to be the case. There is no official information from Sony or Amazon on this matter as of yet, and it is frankly nothing more than hearsay...I would equate both of these articles to someone saying they were told something by Xbox support on twitter..representatives give differing information and are more often wrong than right.
 
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