I went to Best Buy earlier this week to pickup the new Dune and Halloween Kills 4K UHD discs. When I was checking out, a woman walked up to the nearby register and asked if they had the Xbox. The employee working the register opened up a cabinet and showed her the Series S and I was able to witness the following conversation (Best Buy employee in blue): "We have this one." "No, I want the Xbox." "This is an Xbox." "No, I want the game box." "Umm, do you mean the other Xbox? That one is really popular and is likely out of stock." "Umm, I don't know, I want the Xbox." "Yeah...there are two different Xboxes..." "Um, I don't know, I just need the Xbox."
I left and didn't get to hear the rest. You think the lady could have done at least a few seconds worth of research before going to the store to buy one. Gotta wonder how often people buy their kids the wrong console when generations change.